### Interactive help for Hesk settings

Server time offset

If your server time differs from your local time you can set the time difference here. Examples:
server time: 12:30, local time: 13:30, set hours to 1 and minutes to 0
server time: 12:30, local time: 14:45, set hours to 2 and minutes to 15
server time: 12:30, local time: 09:30, set hours to -3 and minutes to 0
server time: 12:30, local time: 11:00, set hours to -1 and minutes to -30

HESK will not use this setting directly, but will use it to determine what timezone to use.

Daylight saving

ON if your country uses daylight saving time. Set to OFF to disable daylight saving time.

Do NOT turn this on if your server already adjusts for daylight saving time!

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Time format

This is PHP date syntax for timestamps displayed by Hesk.

Use only one space in the syntax (separating date and time), Hesk will use the space to break date and time into two lines!

For full syntax to use see PHP date manual. Few examples you can use:

Setting | Result
Y-m-d H:i:s | 2012-12-31 14:35:53
d/m/Y H:i:s | 31/12/2012 14:35:53
m-d-Y H:i:s | 12-31-2012 14:35:53
j-M-Y H:i:s | 31-Dec-2012 14:35:53
j-M-Y g:ia | 31-Dec-2012 2:35pm

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IP whois

URL of the service you use for IP whois query.

{IP} tag will be replaced with customer IP address.

Default: http://whois.domaintools.com/{IP}

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Maintenance mode

Put the help desk in maintenance mode.

Customer will not be able to use any help desk functions. Staff will be able to access and use the help desk normally.

Note: Maintenance mode is activated automatically if the /install folder is present.

Important: POP3 fetching will not be active, but email piping will (to avoid lost customer emails).

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Admin link

If selected a link to admin panel will be displayed on the bottom of your help desk index page.

Submit notice

If checked, the Submit a ticket form will show a note (at the bottom) saying the customer should double-check all the information entered and that their IP address is being logged for security purposes.

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Online Users

If checked HESK will show a list of users online in the last X minutes at the bottom of the help desk (in staff interface only).

Updates

If checked HESK will automatically check for updates whenever you open the settings page.

For automatic update check to work your server must be connected to the Internet and have either cURL or allow_url_fopen enabled.

If disabled or required functions are missing, a manual "Check for updates" links will appear.

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